Twitter reports all is well on the home front

linuxchic — Sun, 16 Dec 2007 02:16:40 +0000

The latest post from Twitter on their blog states:“Update (12/15 4:30p): We’ve received word this issue has been resolved. We’ll continue to watch closely and let you know if anything changes. “Earlier today Twitter reported that the issue with T-Mobile users not being able to send or receive updates via SMS was appearing to be a technical issue between the company that handles the SMS technology for Twitter and T-Mobile. This was a hard road travelled because prior to that update even Twitter was confirming that T-Mobile was blocking communications between customers on the carrier and the web 2.0 service. One question still remains, why did T-Mobile continue to issue email communication to their customers that they were indeed blocking the Twitter short code and why did they treat their customers so poorly?I have heard from many T-Mobile customers prior to today that they chose T-Mobile because of their excellent customer service as well as their forward thinking in the mobile industry. They were one of the first mobile carriers to sign on with Google’s Android open mobile platform, they are already utilizing VoIP technologies and recently rolled out the T-Mobile Hotspot @Home service which allows customers to use approved wifi networks to make calls thus avoiding cell phone minute charges. Once the Twitter/T-Mobile SMS outages were discovered and confirmed, the response they issued was not only shocking but seemed to be completely against their prior service offerings and initiatives. This communication was not an isolated occurrence as it began popping up all over the blogosphere as more customers contacted the company and were issued the same canned response.Thankfully it appears that the technical difficulties between the Twitter SMS short code and T-Mobile’s network have been resolved and all Twitter’s loyal users may resume using their phones to update their accounts in 140 characters or less. What remains to be seen is how T-Mobile will respond to the backlash from the initial communications that were released from the president’s office. While Twitter users are relieved to have their service back they are still shocked and angry about how little their patronage means to their cellphone provider who’s slogan is “Stick Together”.

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Twitter reports all is well on the home front